Privacy Policy

1. Introduction

Mazmin ("we", "our", or "us") operates the mazmin.com website and the Mazmin restaurant management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

2. Information We Collect

Personal Information

When you register for an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Business information (restaurant name, address, business registration details)
• Payment information (processed securely through our payment providers)
• Menu content, pricing, and restaurant operational data you provide

Automatically Collected Information

• Device and browser information
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our restaurant management platform
• Process orders and payments on your behalf
• Send you service-related communications and updates
• Provide customer support and respond to inquiries
• Generate analytics and reports for your restaurant
• Improve our AI features including menu translation, marketing automation, and chatbot functionality
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers — Third-party companies that help us operate our platform (hosting, payment processing, analytics, AI services)
• Your customers — Information you choose to make public through your restaurant's digital menu, ordering channels, and landing page
• Legal requirements — When required by law, regulation, or legal process
• Business transfers — In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability — receive your data in a structured format
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@mazmin.com.

8. Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings. Essential cookies required for the platform to function cannot be disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Israel. When we transfer data internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Mazmin
Email: hello@mazmin.com
Website: mazmin.com