M
Mazmin

Privacy Policy

Last updated: May 20, 2026

1. Introduction

Mazmin ("we", "our", or "us") operates the mazmin.com website, the Mazmin restaurant management platform, and the Mazmin Merchant Staff mobile application (the "Staff App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal Information

When you register for an account or use our services, we may collect:

  • Name and contact information (email address, phone number)
  • Business information (restaurant name, address, business registration details)
  • Payment information (processed securely through our payment providers)
  • Menu content, pricing, and restaurant operational data you provide
  • Staff PIN codes used to sign into the Staff App

Automatically Collected Information

  • Device and browser information (model, OS version, app version)
  • IP address and approximate location
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies (web only)
  • Crash and diagnostic logs

Information Collected by the Staff App

The Mazmin Merchant Staff mobile app collects only the data needed to deliver orders to your staff and to print receipts:

  • Push notification token — generated by Expo, Apple Push Notification service (APNs), and Firebase Cloud Messaging (FCM) — used solely to deliver order alerts to your staff devices. We do not use it for marketing.
  • Bluetooth pairing data — used only to discover and connect to the receipt printer you choose. We do not collect data from any other Bluetooth device.
  • Location permission (Android only) — requested because the Android operating system requires location access in order to scan for Bluetooth devices. We do not record, store, or transmit your location.
  • Audio playback — the app plays a local sound when a new order arrives. The app does not record audio or access the microphone.
  • Authentication token — stored securely on the device (Keychain on iOS, EncryptedSharedPreferences on Android) and used only to keep your staff signed in.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our restaurant management platform and Staff App
  • Process orders and payments on your behalf
  • Send push notifications about new orders and order status changes
  • Send service-related communications and updates
  • Provide customer support and respond to inquiries
  • Generate analytics and reports for your restaurant
  • Improve our AI features including menu translation, marketing automation, and chatbot functionality
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers — Third-party companies that help us operate our platform (hosting, payment processing, analytics, AI services, push notification delivery via Expo / Apple APNs / Google FCM)
  • Your customers — Information you choose to make public through your restaurant's digital menu, ordering channels, and landing page
  • Legal requirements — When required by law, regulation, or legal process
  • Business transfers — In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.2+) and at rest, access controls, and regular security assessments. Authentication tokens on mobile are stored in the platform secure enclave. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or legitimate business purposes. Push tokens are deleted immediately when you sign out of the Staff App on a device.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information and account
  • Object to or restrict processing of your information
  • Data portability — receive your data in a structured format
  • Withdraw consent where processing is based on consent

8. Cookies

We use cookies and similar technologies on our website to improve your experience, analyze usage, and assist in our marketing efforts. The mobile Staff App does not use web cookies. You can control cookie preferences through your browser settings. Essential cookies required for the platform to function cannot be disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Israel. When we transfer data internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Account & Data Deletion

You can request deletion of your account and associated personal data at any time by emailing hello@mazmin.com from the address on file. We will confirm and complete the deletion within 30 days, retaining only what is required by law (e.g., tax records).

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, contact us at hello@mazmin.com or via mazmin.com.